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Payment Methods

Accepted Credit Cards and Debit Cards:

  • VISA Debit or Credit Card
  • Master Card
  • American Express
  • JCB
  • Diners Club

Notes on Credit Cards and Debit Cards Payment:

  • We accept international VISA and MasterCard as long as the credit card passes through our fraud screening system
  • We accept American Express, JCB, Diners Club, Visa Debit and Electron from select countries
  • Our system will automatically show your country’s appropriate card options on the checkout page
  • You will be redirected to a third-party credit/debit card payment partner’s website to finish the payment

Paypal

  • Shop and pay online quickly and securely with your PayPal account
  • We accept PayPal from selected countries
  • Our system will automatically show PayPal as a payment option for customers from selected countries at checkout.
  • Exchange loss may occur if the currency of your PayPal account is different from that of our website.

When you place an order with PayPal, you will be redirected to the PayPal payment page, where you must log on to your PayPal account with your username and password. If PayPal does not support your currency, your payment will automatically be charged in US dollars.

If you have some trouble making a payment, please see some helpful suggestions below:

Q: My payment won’t go through. What should I do?

If you’re unable to pay with your debit or credit card:

1: Ensure all information, including the credit card number, expiration date, CVV code, and billing address, is correct.

2: Check your credit or debit account balance for available funds.

3: Check whether your card is authorized or the default online transaction limit is too low.

4: Try refreshing the page or logging completely out and then logging back in.

5: Start over with a new order instead of paying for the same order again.

6: If your payment is still declined, you may need to contact your bank.

As part of their security, most credit card companies automatically block international transactions or payments unless the cardholders specifically request that they accept them.

7: Pay with your credit or debit card through Paypal. If you do not have a PayPal account, you can safely and efficiently use the services as a “guest”.

8: Try using a different card.

9: Try using PayPal if you have a PayPal account.

If you’re unable to pay with Paypal:

1: Check with PayPal to see if your account has a transaction limit.

2: According to PayPal rules, the shipping and billing addresses must be in the same country. Otherwise, the payment will be declined.

If PayPal still doesn’t work, please try paying with a debit or credit card (Visa, MasterCard, Discover, and American Express).

Tax Policy

United States:

We do not collect sales tax on orders shipped to addresses within the United States. The total amount you see at checkout is the final price, and no additional taxes will be added. 

Import Taxes and Duties for EU Customers

When placing an order for delivery to a country within the European Union (EU), please be aware that your package may be subject to import taxes, duties, and customs fees upon arrival. These charges are determined by the customs authority in your country and are based on the value of the goods, including shipping costs.

Key Points:

  1. Customs Duties: Import duties may apply to goods shipped outside the EU. The rate of these duties depends on the type and value of the goods.
  2. Value-Added Tax (VAT): VAT will be applied to your order in addition to customs duties. The VAT rate varies by country within the EU and is calculated based on the total value of the goods, including shipping and any applicable customs duties.
  3. Payment of Fees: These fees are not included in the total purchase price on our website and must be paid by the recipient at delivery. The courier or postal service will collect these charges on behalf of the customs authorities.
  4. Exemptions: Some goods may be exempt from import duties or VAT if the value is below a certain threshold. However, this threshold varies by country and type of goods.
  5. No Tax Refunds: We cannot process or offer refunds for any import taxes, duties, or customs fees paid to the authorities.

If you have any questions or concerns about potential fees, please get in touch with our customer service team before completing your purchase via support@customdogpresents.com