60-Days Return/Exchange
The FULL COVERAGE Return/Exchange Policy covers the following reasons:
If the paint is chipping, the chain is broken, etc., please notify us immediately via email at support@customdogpresents.com. You will receive either a refund of your purchase or an exchange within 60 days. (We will only exchange the item(s) for the same product or for an item(s) of equal or lesser value.)
If we sent the wrong order or item(s), you received broken items, the personalized info is different from what you provided to CustomDogPresents, or the quality of the products you received is defective, please notify us immediately via email. You will receive either a refund of your purchase or an exchange within 60 days.
The following reasons are covered by 600 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees and replacement postage fees):
- If you chose the wrong size bracelet(s)/ring(s), or chain length.
- If personal reasons are due to a changed mind, personal taste, ordering numerous personalized items for comparison or sizing, or you need to see the detailed description, etc.
- Personalized items are one-of-a-kind. Those returns will incur a 45% restocking fee.
Cancellation policy:
Once your order has been submitted, we will begin production on the personalized items immediately. If you would like to cancel or change your purchase, you can do so within 12 hours. Please note that there is a 45% restocking fee on all cancelled or changed orders(after 24 hours) of personalized items.
Please note that you can’t cancel or change your purchase once we ship your order.
Our 60 days return policy does NOT cover the following reasons, and we are not liable for these issues: - Items resized, updated, and repaired do not qualify.
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your CustomDogPresents product. These chemicals include but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
Oxidation gives silver pieces detail; over time, they may appear black. To remove this, please clean with a silver polishing cloth to return the piece to its original look. - Any orders received after 60 days from the date of delivered
Return Service Procedure:
To request a return, please contact our customer service. One of our reps will email you instructions. If the issue is quality, please provide an order number and attach clear photos of the items that represent the issue. - Upon acceptance of your return, a refund will be issued using the original form of payment.
- Gift box and bag must be returned with item.
- The returned item should be kept in the original condition you received it.
- Return address (Please get in touch with customer service for the return address)
- Please provide us with the tracking# and receipt after you return.
CustomDogPresents reserves the right to amend this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or our other policies, please get in touch with our Customer Service Representatives.
For further information, you can contact Our Customer Services by email
Business Hours: 6:00 am to 11:59 pm, Monday to Friday (CST)