Common shipping questions:
Where do you ship from?
- We ship all USA orders from Austin, Texas.
How much does shipping cost?
- Shipping is $4.99 for all USA orders. We ship with USPS First-Class Mail with tracking available. (Shipping: 3-5 business days)
How long will it take to receive my order?
- PROCESSING TIME: Once you place your order, there will be a 5-7 business day processing period before shipment. I appreciate your patience with our small business this holiday season.
- SHIPPING TIME: After processing, Your Item/s will be packaged and shipped the same or the next day! (Shipping: 3-5 business days USPS First-Class Mail with tracking available)
Do you ship worldwide?
- Yes, we offer Worldwide Shipping at checkout!
Will you email me when my order is shipped out?
- Yes! You will get a confirmation email after placing your order and another when your order is dispatched.
Please track your packages. Custom Pet Gifts is not responsible for lost or stolen shipments. If no one is home to receive the package, the postal courier may leave it at your front door. We have no control over what happens to your package once the courier delivers it.
We do not replace or refund orders scanned “delivered” by USPS. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please get in touch with USPS directly.
USPS: 1-800-ASK-USPS
If USPS Tracking confirms that the package was “Delivered,” no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!
What happens if I type in the wrong address?
- If you provide us with the wrong address, please email us at support@customdogpresents.com, and we will change it to the correct address only if your item has not been shipped yet. If your item has already been shipped, you will be responsible for paying a 45% restocking fee. We are not responsible for resending that item with your new address, so please be diligent and type in your correct address when placing your orders! If you feel you made an error in your shipping address, please get in touch with us immediately.
Where can I track my order?
USA orders can be tracked at USPS.com , and international orders can be tracked at https://www.17track.net/en
INTERNATIONAL SHIPPING:
We offer Worldwide Shipping, but shipping times may vary depending on the country’s location. Please type in shipping details on the checkout page to see shipping options.
WHEN WILL MY ORDER SHIP? (INTERNATIONAL)
Please allow 5-7 business days for your order to be processed at our warehouse before shipment.
HOW LONG DOES IT TAKE FOR DELIVERY TO MY COUNTRY?
International shipping takes 10-15 days, depending on your country. We ship the majority of international orders via Epacket mail!
TRACKING YOUR ORDER (INTERNATIONAL ORDERS)
For most orders, we use Epacket and USPS First-Class Mail International service. These methods offer the most affordable shipping rates, and we will send tracking information to your email/phone number on file.
Important Note: If there is a problem with your package delivery or tracking number, please get in touch with the couriers directly.
USPS International Customers: 1-800-275-8777
If your order is returned to us due to an incorrect or insufficient address, an abandoned package, or a refused package, you are responsible for the original shipping cost. This amount will be deducted from your order.
Please note: We are not responsible for lost or stolen packages or packages delayed in transit.
INTERNATIONAL CUSTOMS TAXES & DUTIES?
Once a shipment reaches your country, your order may be subject to import duties and taxes. These charges are always the recipient’s responsibility. You should contact your customs office for specific amounts and percentages.
CustomDogPresents cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please get in touch with your local customs office for further information. Note that on rare occasions, customs agents may delay the delivery of some packages.
By law, we must declare all items at their total price and cannot alter this amount to decrease international customs fees.
(If you refuse a shipment from CustomDogPresents you are responsible for the original shipping charges, any import fees, duties, and taxes incurred on the package, and the cost of returning the package to CustomDogPresents. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned, and you will not be refunded.)